Blacklisted Online Casinos Updated 2020 - Report a casino. These casinos have failed to meet expectations. Learn how to spot & avoid playing at these sites. Looking to claim money back from online casinos? Depending on whether they were unauthorized card payments and if your casino account was under self-exclusion, you might have a case. Read more about casino charge backs here.
statement by dan ihm, vice president & general manager, in advance of the reopening of Hollywood casino at penn national race course
“While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the Pennsylvania Gaming Control Board, state and local leaders, and public health officials to finalize comprehensive reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
- We will limit capacity on our gaming floor to no more than 50% of our maximum occupancy.
- The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
- Table game seating will be limited, and slot machines will be configured to meet social distancing requirements.
- Live music, entertainment, convention, and banquet services will remain suspended.
- There will be no large drawings, tournaments, or special events.
- Restaurant offerings will be limited and serviced from The Eatery and H Lounge.
- Final Cut, Epic Buffet, Mountain View, Skybox, Paddock Café, Homestretch, and Main Event venues will remain closed.
- The poker room, Top Golf, and valet will also be closed.
Health & Safety
- Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Guests will be required to wear masks and must respond to a health screening prior to entry.
- This is a nonsmoking facility per the PA Department of Health. Designated Smoking Areas are available outside at the valet entrance and the bus entrance.
- Slot machines and table games will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
- We will deploy a fog machine to disinfect and sanitize the property every night.
- The casino will be closed daily from 4 a.m. to 8 a.m. for deep cleaning.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.”
Casino
Casino Hours: Open daily from 8 a.m. – 4 a.m.
The casino will be closed daily from 4 a.m. – 8 a.m. for deep cleaning.
Table game seating is limited, and slot machines are configured to meet social distancing requirements.
The Poker Room will remain closed.
While the sportsbook room on the second floor is currently not open, HCPN Sportsbook is still open! Visit our wagering kiosks at the back of table games, or visit the Cage/Sportsbook window to place bets or cash your winnings. Cage/Sportsbook window hours are: Monday, Thursday & Friday Noon to 10 p.m., Tuesday & Wednesday Noon to 8 p.m., and Saturday & Sunday 11 a.m. to 10 p.m. Kiosks are available during all casino operating hours.
Racing
Live Racing is back! Spectators will not be permitted on the apron. Simulcast wagering and viewing are available on the 3rd floor of the casino.
Our Lancaster and York Off-Track Wagering facilities will remain closed at this time.
Masks
Guests are required to wear masks and must respond to a health screening prior to entry.
Team members and vendors are required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
Dining
The Eatery
Joe & Dough: 8 a.m. – 4 a.m. Daily
Classic:
Sunday – Thursday: 11 a.m. – 10 p.m.
Friday & Saturday: 11 a.m. – 2 a.m.
Mercato:
Sunday – Thursday: 11 a.m. – Midnight
Friday & Saturday: 11 a.m. – 2 a.m.
Penn Draft House: Closed
H Lounge Bar:
Wednesday – Friday: 4 p.m. – 11 p.m.
Saturday & Sunday: 11 a.m. – 11 p.m.
Final Cut, Epic Buffet, Mountain View, Skybox, Paddock Café, Homestretch, and Main Event venues will remain closed.
Entertainment
Topgolf will remain closed.
All live entertainment will remain suspended.
Other
The valet will remain closed.
This is a nonsmoking facility per the PA Department of Health. Designated Smoking Areas are available outside at the valet entrance and the bus entrance.
What are your hours of operation?
The Casino will be open from 8 a.m. – 4 a.m. each day. We will close from 4 a.m. – 8 a.m. to deep clean, sanitize and disinfect the facility.
Will there be a limited capacity?
Yes, per the PGBB Reopening guidelines, we are required to limit our occupancy to 50%..
Where can I park to enter the casino?
All surface parking will be available, along with all floors of the parking garage. You may enter the casino through the valet entrance or the 2nd floor of the parking garage. There will be a dedicated line for Owners Club and Elites at the valet entrance.
Do I need to wear a mask to enter?
Yes, per PGCB Reopening Protocols, all guests and team members entering the casino shall wear a mask which covers the nose and mouth area. Guests may be asked to remove any headwear/hats and temporarily pull down their mask so their identity can be verified.
Will my temperature be taken before I enter the casino?
No.
When Does Cleebo Casino Come Back Online Game
Is smoking permitted?
This is a nonsmoking facility per the PA Department of Health. Designated Smoking Areas are available outside at the valet entrance and the bus entrance.
Will we honor expired driver’s licenses and ID’s because of closed DMV’s?
Due to the COVID-19 pandemic, individuals with state-issued driver’s licenses / ID cards that expired during the pandemic shut down have been granted extensions of their expirations date. PA Driver licenses, photo ID cards and learner's permits scheduled to expire between March 16, 2020, and July 31, 2020, the expiration date is now extended until July 31, 2020.
This is subject to change based on DMV requirements.
Will there still be promotions and offers?
Promotions are back! View current promotions here. Eligible guests may also receive free play offers. As we transition to contactless communication, make sure we have a valid email address for your mychoice account.
What is contactless communication?
Contactless communication is the safest way for us to inform you of upcoming offers, promotions, and special events. We will be providing a majority of these updates via email. To link your email address to your mychoice account, visit www.mychoice.com and update your account.
Will my mychoice card, mycash, or tier level be expired when I come back?
No. Your mychoice card and mycash will both be valid. Your tier level will be the same as before we were ordered to close. Though your mychoice card may show an expiration date of 3/31/2020, you DO NOT need to get a new card printed, it will still work just as it did prior to the closure.
What dining outlets are open?
The Eatery will be open with all menu items:
• Joe and Dough: 8 a.m. – 4 a.m. Daily
• Classic: Sunday – Thursday: 11 a.m. – 10 p.m. | Friday & Saturday: 11 a.m. – 2 a.m.
• Mercato: Sunday – Thursday: 11 a.m. – Midnight | Friday & Saturday: 11 a.m. – 2 a.m.
H Lounge: Wednesday – Friday: 4 p.m. – 11 p.m. | Saturday & Sunday: 11 a.m. – 11 p.m.
Can I still get self-serve drinks?
No. Self-serve drinks will not be available. We will have cocktail servers on the floor offering water, coffee and soda.
Will you be serving alcohol on the casino floor?
By order of the Governor's Office, we have temporarily suspended alcohol service on the Casino floor. Drinks may still be purchased with a meal while at The Eatery.
Can I still play Table Games?
Yes. Most table games will be open, but seating at each game will be limited to three players (six players on a craps table and four players on roulette). The process of some of these games may be altered to limit contact of chips, cards, and cash. Patrons should not congregate around the table in close proximity to players.
Will every table game that was offered prior to the closure be available?
Yes, all games previously offered will be available.
Will the Poker Room be Open?
No. Poker room is not authorized to operate.
Will the Sportsbook be open?
While the sportsbook room on the second floor is currently not open, HCPN Sportsbook is still open! Visit our wagering kiosks at the back of table games, or visit the Cage/Sportsbook window to place bets or cash your winnings. Cage/Sportsbook window hours are: Monday, Thursday & Friday Noon to 10 p.m., Tuesday & Wednesday Noon to 8 p.m., and Saturday & Sunday 11 a.m. to 10 p.m. Kiosks are available during all casino operating hours.
What venues will be closed inside the casino?
Penn Draft House, H Lounge Bar, Final Cut, Sky Box, Epic Buffet, Top Golf and Mountain View will all remain closed until we can safely reopen them. Valet service will be unavailable for all guests.
What about live entertainment?
All live entertainment at the H Lounge has been canceled.
Will there be smoking allowed on the casino floor?
This is a nonsmoking facility per the PA Department of Health. Designated Smoking Areas are available outside at the valet entrance and the bus entrance.
When will Horse Racing resume?
Live Racing began on Friday, June 19. Spectators will not be permitted on the apron. Simulcast wagering and viewing are available on the 3rd floor of the casino.
Where do I go if I have additional questions?
The mychoice VIP services, our Facebook page, or our website.
Whether it’s because you noticed unauthorized payments on your card, or you have another issue with money used in relation to online gambling, we hope to shed some light on how you can claim money back from online casinos. Below you can find more information on the appropriate ways to request your funds back depending on the reason behind it.
Unauthorized card payments
Unfortunately it happens to more people than we think. You decide to check your recent transactions, or suddenly realize that your balance has dropped significantly without purchasing anything, and you find some payments that you definitely did not make. Someone else has access to your card details. In some cases it might be someone you know, but regardless of whether its a stranger or not – you will want to cut them off. What do you do in this scenario? First and foremost you need to get in touch with your bank. They will be able to block your card so that no further transactions can be made with it. You will then be able to request chargebacks for the unauthorized payments, and most likely will succeed.
Gambling whilst under self-exclusion
One of the biggest reasons people want to claim money back from online casinos, is simply because they lost more money than intended, resulting in regret and a much lower account balance. In most cases there is simply nothing to be done about this. If you did authorize the payment it’s probably a lost cause. The only exception here could be if you have informed the casino in the past that you wish to completely self-exclude yourself, in which case you shouldn’t be able to play at this casino anymore. Should you still have managed to play and deposit after receiving the confirmation you have been excluded – you might have yourself a case. Keep in mind that the self-exclusion has a limited time frame and this will expire one day. Also, if you managed to register a new account with a completely different set of details, the casino can not be held accountable for this.
Do’s and Don’ts
Our do and don’t tips are pretty straight forward, but we figured it might still be worth explaining:
- DO: report any transactions you have not made. No one wants there details to end up in the wrong hands.
- DON’T: report transactions that you have authorized and now regret. Not only is it not ethical, but it can have some consequences such as ending up on several black lists. Take severe losses as a lesson to realize what you can and can not afford. In which case:
- DO: Set limits! Legitimate online casinos nowadays offer the possibility to set personal account limits. We recommend you realistically see how much you could afford to lose – and set that as your limit in a certain time frame. This way you can have responsible fun – and you’ll never have to worry about losing too much again!
The casinos below hit all the check boxes when it comes to responsible gambling. They’re fully licensed and offer you the possibility to set your limits and play worry free: